Returns & Refund Policy
Due to the perishable nature of our premium meats, we cannot accept physical returns once the product has left our cold chain. However, if your order arrives damaged or fails to meet our quality standards, we are committed to providing a full refund or replacement.
Inspect Your Delivery
Upon arrival, please immediately check your package for temperature integrity and ensure all vacuum seals remain intact.
Document Issues
If there is a quality concern, take clear photos of the product and the shipping label within 24 hours of delivery.
Contact Support
Email our Butchery Team at [email protected] with your order number and the documentation of your issue.
Resolution Process
Our team will review your claim and process a credit to your original payment method or schedule a priority replacement shipment.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing