Frequently Asked Questions
Everything you need to know about our premium cuts, delivery process, and quality standards.
How is the meat packaged for shipping?
We use vacuum-sealed packaging and insulated liners with gel ice packs to ensure your meat stays at a food-safe temperature throughout the entire transit process.
Where do you source your livestock?
We partner exclusively with sustainable, local farms that prioritize ethical animal welfare and natural grazing practices, ensuring the highest quality hormone-free meat.
Can I freeze the meat upon arrival?
Yes, our vacuum-sealed packaging is freezer-ready. You can safely store your cuts in the freezer for up to 6-12 months without compromising flavor or texture.
What is your delivery area and timeline?
We offer nationwide shipping. Orders placed by Tuesday are typically delivered by Friday. You will receive a tracking number once your chilled box leaves our facility.
What is your return policy for perishable goods?
Due to the nature of our products, we cannot accept returns. However, if there is an issue with the quality or condition of your order upon arrival, please contact us within 24 hours for a full refund or replacement.
Do you offer custom cuts or bulk ordering?
Absolutely. If you have specific butchery requirements or wish to order in bulk for events, please contact our master butcher directly via our contact form.